Shipping Policy
Tracking:
We ship via Australia Post. For international orders, please track your package with the relevant national postal service:
For USA please track with USPS
For UK please track with Royal Mail
For Canada track with Canada Post
For other countries, please check with your national postal service using the tracking number provided.
Australian Shipping Times:
We're committed to delivering your orders promptly and hassle-free. Choose from our shipping options to suit your needs:
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Free Standard Shipping & Returns: Once shipped, expect your items within 2 - 6 business days via Australia Post. We offer hassle-free returns if needed.
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Express Shipping - $10 AUD: Need your order sooner? Opt for Express Shipping to receive your items in 1 - 3 business days once shipped.
Please note that shipping times may vary, as we dispatch from our Sydney location. For the most up-to-date and accurate shipping estimates, please visit the Australia Post website.
Returns & Exchange Policy for Australia:
We want you to love your new boots! If they don't meet your expectations, our hassle-free returns and exchange policy ensures your satisfaction:
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We accept returns and exchanges within 30 days of receiving your original order.
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Items must be unworn, undamaged, in re-sellable condition (no creases or wear on soles), and in their original packaging.
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Enjoy free returns within Australia, making the process as convenient as possible for you.
International Shipping Policy - Australia Post International
Shipping Timeframe:
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Free International Shipping: Estimated delivery 10+ business days via Australia Post.
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Express International Shipping - $15 AUD: Estimated delivery 4 - 8 business days.
Please note that actual delivery times may vary depending on your location and customs clearance.
Shipping Cost:
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Standard international shipping: FREE
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Express international shipping: $15 AUD
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Minimum order value: $99 AUD
Import Duties and Taxes:
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Import duties, taxes, and customs fees may apply, depending on your country's regulations.
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The purchaser is responsible for any additional charges incurred upon delivery.
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If duties are applicable, and we assist in this process where possible.
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We recommend checking with your local customs office to understand the specific charges that may apply.
International Returns and Reshipping:
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The purchaser is responsible for the cost of return shipping.
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If an exchange or replacement is required, we will cover the cost of reshipping the item to you.
Uncollected & Returned Shipments:
If an item is not collected and is returned to us as the sender, the purchaser will be eligible for a refund minus the original shipping costs incurred. This applies to both domestic and international orders.
Delivery Timeframe Disclaimer:
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The estimated delivery time of 10+ business days is a general guideline.
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Delays may occur due to customs processing, local holidays, or unforeseen circumstances beyond our control.
Shipping Address Accuracy:
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Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
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We are not responsible for items shipped to incorrect addresses provided by the purchaser.
For any questions or further clarification regarding our shipping and returns policy, please contact our customer support team. We're here to assist you and ensure a smooth shopping experience!
Thank you for choosing My Tribe Boots!