Returns & Exchange Policy

We want you to love your new boots. If they don’t meet your expectations, our returns and exchange policy is here to help.

Returns and exchanges

• We accept returns and exchanges within 30 days of receiving your original order.
• Items must be unworn, undamaged and in re-sellable condition.
• Items must be free of creases or wear on the soles.
• Items must be returned in their original packaging.

Australian returns

• We offer free returns within Australia, making the process as convenient as possible for you.

International returns

• For international orders, the purchaser is responsible for the cost of return shipping.
• In the event of an exchange or replacement, we will cover the cost of shipping the replacement item back to you.
• Original shipping costs, customs duties, import taxes and carrier fees are not refundable, as these costs are paid to third parties and are outside our control.

Uncollected, Refused or Returned Parcels

If an order is returned to us for any of the following reasons, we can offer either reshipment or a refund less applicable costs:

• The parcel was not collected.
• The delivery address was incorrect or incomplete.
• Delivery was refused.
• Customs or import duties were not paid.
• The customer did not respond to local postal collection notices.

Available options

• We can reship the order once the customer pays the new shipping cost; or
• We can issue a refund once the parcel has been safely returned to us, less the original shipping cost and any return-to-sender or carrier fees charged to us.

This does not affect your rights under consumer law if an item is faulty, damaged, incorrectly supplied, or otherwise fails to meet consumer guarantees.